FAQ

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For General

Please book from each service page. After you make payment, reservation will be fixed. As for some ready-made service, you could pay when you send booking form. As for other service, after you confirm our suggestion.

The tour reserved in advance or you can book at meeting point(Aogaeru tourist informationcenter). All payment is expected when we start the tour.

Yes, there are in some of our service.
Basically we define:

  • adult : 13 years and up
  • child : 4 years – 12 years
  • infant: 3 years and under
  • ※It's different in Food&Drink tour

    Our guide is all English tour guide. So we can do in English, but we couldn’t offer in other languages.

    Please dress casual, comfortable, and appropriate for the different seasons in Tokyo. Before you come this tour, please take a look at weather forcast. Here are some general Weather Conditions in Tokyo.

    [January, February, March]
    Weather:
    Cold, dry, in rare cases snow. Temperatures can range from 0-15 degrees. With a wind chill, it can get below zero early in the morning. March is not as cold as Febrary.
    What to Wear:
    Bring an warm coat, scarf, hat, gloves, shoes which you can walk easily and an umbrella.

    [April, May, June]
    Weather:
    Spring in Tokyo is the best time to be in the city, without doubt. Spring usually means less humidity and temperatures between 10-20 degree. In June, we are in rainy season, so many days we have rain.
    What to Wear:
    In April, bring a light spring jacket. If you don’t have an umbrella, buy a cheap one at the comvinience store when we aware at the first drop.

    [July, August, September]
    Weather:
    Hot, humid. Temperatures range from 25-35.
    What to Wear:
    Wear light clothing. Towels are needed.

    [October, November, December]
    Weather:
    In October and early November, the temperatures range from 10-25. But from the middle of November, it gets really cold.(Temperatures range from 5-15)
    What to Wear:
    Wear light jacket. If you’re coming in the back half of November or later, maybe you always need a warm coat, scarf.

    Please check the calendar on the product page. If the date is not selectable, it is not available.

    Please check the Meeting Point section on the product page.

    Only cash at meeting point.

    Please check the What is included section on the product page.

    Please try the following steps:

  • - Try paying with your credit card on Paypal
  • - Try paying with a Paypal account
  • - Try a different credit card
  • - Contact your bank why your credit card is not working
  • You can join in from the middle of the tour but please make sure that we leave within 10 minutes from the start time.

    All of our tours are held rain or sunny. In the event of inclement weather, we will be able to go inside many of the establishments on the tour. We will not be outdoors for the entire 3 hours. You should still dress appropriately for the day’s weather conditions. It is impossible to cancel a tour at the very last minute due to many circumstances beyond our control. Before reservation, please be aware of the possible weather conditions for that time of year.

    For Food&Drink Tour

    This is a small group tour with normally 3 - 6 people per group.

    Yes, of course. We have had many solo travelers joining the tour. You can have a great time exploring the bars with the guide and other travelers in the group.

    The duration of the tour is 3 hours.

    The tour will go to 3 different bars.

    No, you do not have to pay for the guides drinks and meals.

    For 2/3 drinks and/or food each izakaya bar can normally cost around 1,000 - 2,000JPY (US$9 - $18) per person.


    
Unfortunately, most bars do not accept credit cards. Please bring some cash for your drinks and food.

    Yes, there are vegetarian options at all the bars we go to.


    Yes but please note that some of the tour included to go to bars that you must be 20 years old or older to drink alcohol.

    Yes, you can change your reservation time and/or date until 3 hours before the tour start time.

    Basically there is no cancelation fee since our payment is done with On-site. But please refrain from canceling tours without any messages.

    You can find your guide at the meeting point specified on the product page. The guide will be holding a red board saying '〇〇〇〇〇〇'. Also before the tour we will send you contact information of your guide, so you can contact the guide if you have problems finding him / her. If you still have problems finding the guide please call us or send us an email.

    Any day and time that you can book are great for doing the tour. Friday and Saturday nights can be extra crowded.

    Please send us an email, and we will check the possibilities.

    Some of bars that we visit don't have sof drinks so please ask us before you book.